Financial Advisor Service Level Agreement

Bespoke service for high net worth individuals who, as a rule, have invested at least $1 million or are available for investment. The introduction of retail distribution legislation (RDR) has significantly affected our industry in recent times. RDR focuses on the value of the board and its fair and transparent pricing (RDR allows us to reveal the price tag of financial advice and services). That`s why we`ve repackaged our offerings in an easy-to-understand way, so you can fully understand our services and fees. Our paid approach excludes the collection of commissions or transfer fees paid by third parties or service providers. This approach allows us to target 100% in providing advice that we firmly believe is in the best interest of our customers. Our mantra is to provide objective and proven financial advice as we go with you into a useful life. We help you set your goals and support you: the new SLAs will be introduced gradually over the next 12 months. Your financial planner will share them with you and discuss all the details at your next review consultation. Below is a detailed breakdown of the SLAs.

This document describes the three levels of service we offer: we are independent asset managers, employee money advisors and financial advisors, who are authorized and regulated by the Financial Conduct Authority (FCA). We are all highly qualified, our consulting team has at least 20 years of experience in the financial services industry. We focus on planning and consulting, not product sales, and we want to build useful, long-term relationships with our customers. We work with clients to verify their financial situation and changing goals over time and to make appropriate recommendations. Advising and implementing all financial programming issues when necessary, without the need for in-advance-agreed permanent assistance. Our goal is to establish a meaningful ongoing relationship with all of our customers, but we also appreciate the fact that customers sometimes want advice to meet a specific need. Current advice and implementation of investments, planning of age and succession, generally suitable for those who have invested at least $100,000 or are available to invest. A first customer meeting would generally be conducted without tariff liability. . We obtain our income either through fees paid directly by customers (and agreed in advance), or from fees paid by the companies through which the business is placed. Please contact us if you would like to discuss our pricing structure. Ultima is one of the pioneers of the paid approach in South Africa.

Our commitment to you, our customers, is to continue to refine the model to ensure that you will continue to benefit from its value-creating offering. Please contact us if you have any questions or comments about the new ALS structure.