The loan phone is completely renovated. This loan player has scratches, but not as bad as my original. Our repair center will return your iPhone to your service site as soon as your repaired iPhone is ready. If you get your iPhone back, give us the loan device in the state it was in when we loaned it to you. Any updates on that? In my case, the rental phone is exactly the same as my original phone, so it looks like I don`t have much to lose. And going to the store just to pick up my phone is a nuisance. Can anyone confirm whether Apple has agreed that we can „swap“ the phones at no extra cost or that we will be blacklisted by the company? This Agreement represents the entire agreement between you and Apple and regulates your use of the Services and supersedes all prior agreements regarding the same subject matter between you and Apple. You can view the types of content available for download again in your home country under support.apple.com/HT204632. Content may not be available for re-download if such content is no longer available on our services. If you could let us know, that would be great! I`m wondering exactly the same thing right now and I really need clarification. .