Security Operations Center Service Level Agreement

A security application and/or firewall are a primary component of Connet MSS. Connet ensures that all Connet Internet security appliances are ready to operate at all times. If the appliance is not operational, Connet will provide a replacement (functionally similar) application. The customer receives the next business day or before (NBD). If Connet complies with this exchange period and the customer requests a credit, the customer is entitled to obtain a service credit of ten (10%) from the MRC for each unmet twenty-four hour period. Operational Efficiency: Continue in the direction of standards in our processes and tools. Further automation of office management and helpdesks should be achieved. Continuity of operational planning: work on standard platforms. Supporting a redundant recovery site is too expensive if we need to replicate different servers and operating systems.

SOA Policies and Processes: SOA requires new security and service policies and procedures. Architecture Review Board: We propose the establishment of an Architecture Assessment Board to guide policy development, update architecture, and review exemption requests. IncMan SOAR provided this customer with a real-time warning that received an almost instant response and correction. Automated processes were followed, reducing the necessary manual human interaction, including data collection, enrichment, control and repair, more efficiently, more standardized and faster. IncMan SOAR facilitated the enrichment of information about the integration tools already used by the security team, which helped provide additional information for the investigation, which triggered the initial security alarm and helped validate its severity. Our CSOCs monitor and analyze activities on networks, servers, endpoints, databases, applications, websites, and other systems and look for abnormal activities that could indicate a security incident or compromise. Security Information and Event Management We use our Security Information and Event Management (SIEM) tool to provide real-time tracking and alerting. Our SIEM tool is more comprehensive than a typical monitoring tool and information gathering engine that compares your IT environment activities to a well-established baseline generated by threats around the world. Siem tools management includes installing, configuring, and monitoring the status/availability of hardware or software that provides security controls. MPLS is a packet transfer technology that uses labels to make data transfer decisions.

MPLS provides a packet transmission mechanism for each network protocol. It was originally designed in the late 1990s to provide faster packet expansion for IP routers (see RFC 3031). Since then, capabilities have expanded significantly, for example to support service creation (VPNs), traffic, network convergence, and increased failure security. SOA solutions are the next step in the evolution of software architectures. SOA is an IT architecture in which functions are defined as autonomous services with clearly defined and usable interfaces. SOA will enable cost-effective integration and bring flexibility in business processes. In compliance with SOA principles, several standards are being developed in IT environments. In particular, Web services technology provides the ability to publish services to a UDDI record, describe its interfaces using the Web Service Description Language (WSDL), and exchange requirements and messages over a network using the SOAP protocol. The Business Process Execution Language (BPEL) allows you to compile services into complex processes and execute them. Although web services technologies around UDDI, SOAP, and WSDL have added new value to today`s IT environments in terms of integrating distributed software components using web standards, they primarily cover syntactic interoperability features.

. . .